WE DO NOT OFFER ALTERNATE PICK UP DAYS AND TIMES. This is probably the most asked question we get! We are only at the property during the hours specified. It is the responsibility of the buyer to ensure they are able to get there during those times. If not, we ask you to kindly refrain from bidding in that particular auction. Not all auctions will have a pick up time that aligns with everyone's schedule, and it is not our responsibility to ensure that it does.
This question has a tendency to come up during pick up hours. You can request that items be shipped or transferred, though this is at the sole discretion of the auction manager. Please understand that pick ups are very busy, and we may not be able to get to your message right away. Shipping and transfers are subject to fees and available space in the auction manager's vehicle.
Once the pick up window closes, items are considered forfeited without refund. If you contact us after this point, we cannot retrieve your items and we are not able to schedule another pick up time.
You are more than welcome to send someone else to pick up items on your behalf, provided it is during the scheduled pick up hours.